Shipping Policy
Turnaround
All orders for stock items are shipped within 48 hours Monday – Friday 8am – 5pm. Non-stock or special order items must be quoted.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the volumetric weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email [email protected] to request a refund and we will assign you a return authorization number (RMA).
2. Send your returned item to:
Moujen USA
Returns Department RMA #
16120-E Caputo Drive
Morgan Hill, CA 95037
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned.
Merchandise that has been used, or altered, or contacts overloaded will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If you purchased the wrong product for your application and you would like to exchange it for another product, you will not be subject to a restocking fee, but you will still need to pay return shipping.